If you are a Managed Service Provider (MSP), you may find that a crucial tool that you need might be an RMM Remote Monitoring and Management tool (or Network Management tool).
It's a tool that makes the work of modern MSPs possible. It is a process designed to help MSPs remotely and proactively monitor client endpoints, computers and networks.
A small footprint, often called an “agent,” is installed on client workstations, servers, mobile devices, and other endpoints to deploy remote monitoring management. These agents then feed information about machine health and status back to the MSP.
By using this you can gain insight into client networks, provide the ability to keep machines maintained and up-to-date, and proactively stay ahead of issues. MSPs can also resolve these issues remotely – without the need to go out to a client’s office. A ticket is simply raised when an issue is detected so you can action the necessary steps to resolve your vulnerabilities. It just keeps you ahead of the game.
Additionally, RMM technology allows MSPs to receive remote monitoring and management, technicians can remotely install software and updates, administer patches, and more.
All these tasks can often be done from a single, unified dashboard. Technicians can administer tasks simultaneously to many computers at once and no longer have to travel from office to office to handle routine maintenance.
0 Comments